Faq

General information

General information about levels, passes and prices are here.

Do you want to support a dancer’s scholarship?

With Vienna Sugar Blues scholarships we want to enable those to come to our festival who might otherwise not have the chance to attend because of financial reasons.

You have the option to support this system by donating 10, 25, 50 or 100 Euro. Your contribution will be solely used for the purpose of supporting the Vienna Sugar Blues Scholarship system.

registration process and ticket confirmation

  1. Was my online registration successful? After you have registered for the festival, you will receive an automated confirmation email.

  2. How do I know that I have a spot at the Festival? Within about 7 days after the registration started, you will receive a confirmation email that we have assigned a spot for you at Vienna Sugar Blues. This Email will contain the costs, bank details and payment deadline.

  3. How do I confirm my Festival spot? Upon payment receipt, we will send  you an email to confirm your participation and ticket for the Vienna Sugar Blues Festival 2019.

  4. Please note that your spot will be passed on if we do not receive your payment within the announced payment deadline!

cancellation policy - refunds

In case of cancellation, please make sure to contact us as soon as possible. If you cancel until 31st December, 2018, 50% of your ticket price will be refunded, if you cancel until 15th February, 2019, 20% of your ticket price will be refunded.

ticket exchange

Until 31 December 2018: The Vienna Sugar Blues registration team will manage ticket swaps only until 31 December, 2018.

From 1 January 2019 onwards: Only after this deadline we will allow ticket holders to give their tickets to another person of their choice with prior notification of the Vienna Sugar Blues Team.

If due to circumstances beyond your control you are no longer able to attend the event, you can sell on your ticket and its reserved rights to another person. In case of a ticket exchange, please make sure to contact us as soon as possible via email. The ticket exchange is only valid, if your ticket ID-number, the new ticket holder’s first and last name and email address are provided.

waiting list

In case you were unlucky and only got a spot on the waiting list, do not despair. We will follow up with spots on the waiting list until after two months of the registration start. We will inform you about the status of your registration and the chance to get a spot at the festival on a regular basis.

scholarships

Vienna Sugar Blues 2019 offers scholarships. More information can be found here.

Volunteering

Volunteering will be organised separately. We will reach out to you in time.

Who can attend the taster classes?

All passes (party as well as half or full track passes) include taster classes.

personal data protection

All workshops and social events are held in public spaces. Photographs and videos may be taken at these occasions and Vienna Sugar Blues Festival may publish such photographs or videos without additional express consent of the participants. Vienna Sugar Blues will not use such photographs or videos for purposes other than documenting or promoting the activities of the organisation. Should you have any questions or concerns regarding your image being taken at one of our events, please contact us in advance.

Please find more information concerning other personal data we collect and why we collect it here.

Terms & Conditions

The terms and conditions for the Vienna Sugar Blues Festival 2019 can be found here.

Code of Conduct

When registering to the Vienna Sugar Blues Festival 2019 you accept the Code of Conduct.

Hosting

The Vienna Sugar Blues Team will organise hosting for the Festival. This information will be required during the registration process.